terms and conditions

Class Terms & Conditions

If at any time during the class, you feel discomfort or strain, gently come out of the posture. You may rest at any time during the class. It is important in yoga, pilates or any of our classes that you listen to your body and respect its limits on any given day.

I [FullName] understand that I am taking part in physical activity class and with that, there is an acknowledgement of risk associated.

I agree to the terms below.

1.I understand that Yoga, Pilates and Tai Chi are not a substitute for medical attention, examination, diagnosis, or treatment. I should consult a physician or medical professional prior to beginning any activity program. I recognise that it is my responsibility to notify my teacher of any serious illness or injury before every yoga class. I will not perform any postures to the extent of strain or pain.

2. I assume full and complete responsibility for any injury or accident which could occur during a class or while I am on the premises. I accept that neither the instructor, nor the hosting facility, is liable for any injury, or damages, to person or property, resulting from the taking of the class. Should I bring non-members into the premises, whether that is to participate in a class or remain in communal areas, Zenergy will assume no responsibility for these people whilst they are on site.

3. Should I be experiencing ongoing illnesses or injuries I have sought sound medical advice before beginning any physical activity with Zenergy and should I incur future injuries or illnesses, I will endeavour to update Zenergy before participating in any activities. Zenergy is not responsible for updating my records regarding injuries and/or illnesses unless I request these be updated.

4. If signing this liability on behalf of a minor of 16 year or below, I fully accept and adhere to the terms and liabilities on their behalf. I understand the risks associated in taking part in such activity as a minor and are happy for this minor to remain my responsibility in relation to their behaviour and adherence to Zenergy’s policies and procedures.

5. Barring its legal liability, Zenergy shall not be responsible or financially liable for any accidents and/or illness suffered or for loss of property, suffered by the participant or caused by the General Public.

6. I grant my permission to use photographs, motion pictures, recordings, or any other record of my participation for any legitimate purpose without remuneration.

7. I agree to the terms set out in the Zenergy GDPR & Privacy Policies. (Full policy information can be found at www.zenergywellness.co.uk/gdpr-privacy-policy )

Cancellation Policy:

Grace period to cancel a booking without penalty: 2 hours from booking time

Cancellation window for classes: 8 hours prior to class start time

Cancellations within 12 hours of the class start time or 'no shows' will be noted as a 'late cancellation' and therefore charged at the purchase price of a class pass and £8 for members.

PLEASE ARRIVE 10 MINUTES BEFORE YOUR CLASS IS SCHEDULED TO START.

Arrivals after the class start time will not be permitted entry to the class and will be charged.

Purchase Policy:

By making any booking or completing an order you confirm you have read and accepted our terms and conditions and understand our cancellation policy.

Terms & Conditions:

peak to management regarding over-riding our traditional cancellation window.

Should you test positive for Covid-19, please let a member of management know immediatley, regarding over-riding our traditional cancellation window.

Maximum capacity for any group class is 12 participants. We provide a transparent booking system online and in person; anyone attending a class who has not booked in advance will be asked to leave should the class size be exceeded.

A socially distanced queuing system will be created outside and our doors will be unlocked 10 minutes before your class is due to start.

We strongly recommend that all clients arrive 10 minutes before their scheduled class start time. Should you arrive after the scheduled start time you will not be permitted to join the class and will not be offered a refund. This is so as to not disturb the class once started.

Masks are optional and at the discretion of the individual when moving around the building. These may be removed when on your mat and during practice.

We encourage all clients to bring their own equipment (mats, straps, bolsters, blocks and blankets etc) – these are available to borrow on site if required.

Due to the nature of the studio, we cannot guarantee that the reception will be manned at all times.

From time to time we may have to lock the front door to ensure the safety & security of the building.

Return / Refund:

No-show classes and bookings within the stated cancellation window will not be refunded.

Refunds will also not be available in instances where the client arrives later than the class start time and are unable to join the class

Events, workshops and/or retreats impacted by the coronavirus restrictions will be rescheduled for a future date and will not be cancelled.

If the studio is required to close due to coronavirus restrictions or in the event of unforeseen circumstances for the safety of members and staff, then all in-person classes will automatically move on-line.

We respect your privacy and will always store your details securely, in accordance with the laws relating to data protection.

We will never sell your information to a third party or give your information to other organisations to use for marketing purposes, and we’ll only share it with others if required to do so by law.

By using this site, you agree to the terms of the Zenergy’s privacy policy. If you do not agree to these terms, please do not use this site.

We shall keep information that personally identifies you or allows us to contact you (“Personal Information”) confidential. Except as expressly provided, any non-personal information or material given to Zenergy will be deemed not to be confidential.

We receive, collect and store securely any information you enter on our website or provide us in any other way.

To view our full GDPR and Privacy Policy, please visit the Zenergy website where you will find further detailed information.

Zenergy reserves the right to change and amend our Liability Release and/or Terms & Conditions without notice.